PrenotaFacile.it: What is it and when is it needed?

What is PrenotaFacile.it?

PrenotaFacile.it is an online platform that allows migrants, asylum seekers, and refugees to register and book an appointment at the Questura in the city where they reside (have their residenza). This tool makes it easier and faster to request, renew, or duplicate only certain permesso di soggiorno.

How to access PrenotaFacile.it?

There are two ways to access the Prenotafacile.it portal:

1. Access with SPID: If you have a digital SPID identity, you can use it to log in directly to the site.
2. Registration to the portal: If you don’t have SPID, you can register by creating a personal account. You will need to enter some data, such as your surname, date of birth, gender, document, residenza address (with postal code and municipality), email, and phone number. After entering this information, you will receive an email with a link to activate your account.

In both cases, when you first log in, you will be given a 5-digit code (OTP code). To validate your account, you need to call the number 02.82308230 from the phone you registered and follow the instructions in your language to enter the OTP code received. Once this is done, your phone number will be verified, and your account will be activated.

Remember that this OTP code can no longer be used for other registrations.

Which appointments at the Police Headquarters can I book with this website?

With the Prenotafacile.it website, you can book several types of appointments at the Police Headquarters, including:

• Issuance/Update/Duplication of Carta di soggiorno per i familiari del cittadino comunitario mobile not holding citizenship of an EU member state
• Issuance/Update/Duplication of Carta di soggiorno per i familiari del cittadino comunitario statico not holding citizenship of an EU member state
• Issuance/Renewal/Duplication of Permesso di soggiorno per Cure Mediche/Gravidanza
• Issuance/Renewal/Duplication of Permesso di soggiorno Per Cure Mediche
• Issuance/Renewal/Duplication of Permesso di soggiorno per assistenza minori
• Renewal/duplication of permesso di soggiorno cartaceo for richiesta asilo
• First issuance of Permesso di soggiorno elettronico following the positive outcome from the Commissione Territoriale or the Tribunal
• Renewal/duplication of the Permesso di soggiorno elettronico (Subsidiary Protection and Special Protection).

During the booking process, you will be asked to choose the relevant Questura and the available time slot. Remember to bring all the necessary documents on the day of the appointment and to arrive on time, also bringing the booking confirmation issued by the Prenotafacile.it website.